Privacy policy

Effective Date: October 6, 2020
Last Updated: October 6, 2025

LASHREVO is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

By using our services, you agree to this Privacy Policy.

1. INFORMATION WE COLLECT

Personal Information:

  • Name, phone number, email address, physical address

  • Payment information (processed securely via third-party processors)

  • Appointment history and service preferences

  • Health information (allergies, medical conditions, medications, eye health)

  • Emergency contact information

  • Photos of lash work (with explicit consent only)

  • Communication records (emails, texts, calls)

Automatically Collected Information:

  • IP address, browser type, device information

  • Website usage data (pages visited, links clicked, time on site)

  • Cookies and tracking technologies

2. HOW WE USE YOUR INFORMATION

  • Schedule and manage appointments

  • Provide safe, effective services tailored to your needs

  • Process payments and maintain transaction records

  • Send appointment reminders and confirmations

  • Provide aftercare instructions and service updates

  • Send marketing communications (with your consent; opt-out anytime)

  • Maintain client records and service history

  • Improve services and customer experience

  • Comply with legal obligations

  • Use photos for marketing and portfolio (with consent only)

3. HOW WE SHARE YOUR INFORMATION

We do NOT sell your personal information.

We share information only with:

Service Providers (under confidentiality agreements):

  • Payment processors

  • Booking/scheduling platforms

  • Email and communication services

  • Cloud storage providers

  • Accounting services

Legal Requirements:

  • Court orders, subpoenas, government requests

  • To enforce our Terms of Service

  • To protect rights, property, and safety

Business Transfers:

  • In event of merger, acquisition, or sale of business assets

With Your Consent:

  • Publishing photos with your permission

  • Sharing testimonials or reviews

4. DATA SECURITY

We implement reasonable physical, electronic, and administrative safeguards including:

  • Encryption of sensitive data

  • Secure servers and password protection

  • Staff training and confidentiality agreements

  • Restricted access to personal information

However: No method is 100% secure. We cannot guarantee absolute security.

5. DATA RETENTION

  • Active clients: Retained during our relationship

  • Inactive clients: Up to 7 years after last service

  • Payment records: 7 years for legal/tax compliance

  • Health information: 7 years or as legally required

  • Photos: Indefinitely unless you request removal

After retention periods, information is securely deleted or anonymized.

6. YOUR PRIVACY RIGHTS

California Residents (CCPA Rights):

Right to Know:

  • Categories and specific pieces of personal information collected

  • Sources of information

  • Purposes for collection

  • Third parties we share with

Right to Delete:

  • Request deletion of your information (subject to legal retention requirements)

Right to Opt-Out:

  • We do not sell personal information

Right to Non-Discrimination:

  • We will not discriminate for exercising your rights

How to Exercise Rights: Contact us at [email] or [phone] with "CCPA Request" in subject line. We respond within 45 days.

All Clients:

Access: Request a copy of your information
Correction: Update inaccurate information
Deletion: Request removal (subject to legal requirements)
Marketing Opt-Out: Unsubscribe from emails or reply STOP to texts
Photo Consent Withdrawal: Request removal of your photos from marketing

Contact: [email] or [phone]

7. COOKIES

Our website uses cookies for:

  • Essential website functionality

  • Performance analytics (Google Analytics)

  • Marketing and advertising

Manage Cookies: Control through browser settings. Disabling may limit website functionality.

8. THIRD-PARTY LINKS

Our website may link to third-party sites. We are not responsible for their privacy practices. Review their policies independently.

9. CHILDREN'S PRIVACY

Services not directed to individuals under 18. We do not knowingly collect information from minors without parental consent.

10. CHANGES TO POLICY

We may update this policy periodically. Changes effective immediately upon posting. Material changes communicated via email when possible. Continued use constitutes acceptance.

11. CONTACT US

Questions or Privacy Requests:

LASHREVO
1204 E. Colorado Blvd., Pasadena, CA 91106 

(626) 639-8305 

For CCPA Requests: [email] with "CCPA Request" in subject
Response Time: Within 30-45 days

By using our services, you consent to this Privacy Policy.

Effective October 6, 2020 | Last Updated October 6, 2025