Terms of Service
Effective Date: Oct 6, 2020 Last Updated: Oct 6, 2025
By booking or receiving services from LASHREVO, you agree to be bound by these Terms of Service.
1. CANCELLATION & NO-SHOW POLICY
This is our most important policy. Please read carefully.
LASHREVO is committed to providing exceptional service to all clients. Last-minute cancellations and no-shows prevent us from serving other clients during your reserved time and directly impact our artists' livelihood.
Cancellation Terms:
24+ hours advance notice: Your 50% deposit may be transferred to ONE rescheduled appointment
Less than 24 hours notice: Your deposit is forfeited (50% of service price charged)
No-show or failure to notify: You will be charged 100% of the full service price
Repeated cancellations/no-shows: Full prepayment will be required for all future appointments
How to Cancel: Contact us immediately at [phone] or [email]. Text messages and social media messages may not be monitored in time.
Emergencies: We understand emergencies happen. Contact us as soon as possible. While we cannot waive fees, we will work with you on rescheduling.
Late Arrivals:
Arrive 5-10 minutes early for check-in
Late arrivals receive shortened service time
Your appointment ends at the scheduled time regardless of arrival
Full service fee applies even if service is shortened
Arrivals 15+ minutes late will be rescheduled and cancellation policy applies
Why This Policy Exists: Our artists reserve dedicated time exclusively for you. When you cancel last-minute or don't show up, we lose the opportunity to serve another client, and our artist loses income. This policy ensures fairness for our team and all clients.
2. ACCEPTANCE OF TERMS
By booking, scheduling, or receiving services from LASHREVO, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service. If you do not agree to these terms, please do not book or use our services.
3. SERVICES PROVIDED
LASHREVO provides professional eyelash extension, lash lift, and eyebrow services. All services are:
Performed by trained and certified professionals
Cosmetic in nature
Subject to individual results that may vary
Not guaranteed to produce specific outcomes
4. ELIGIBILITY
Services are available to individuals 18 years and older
Clients under 18 require written parental/guardian consent
Minors must be accompanied by parent/guardian during appointment
All clients must complete and sign consent forms before service
5. BOOKING & DEPOSITS
All appointments require advance booking
Walk-ins are not accepted
Non-refundable 50% deposit required to secure reservation
Deposit is applied toward service total
Appointments confirmed only upon deposit receipt and completed consent form
Deposits are non-transferable except as outlined in Cancellation Policy (Section 1)
Repeated cancellations may result in requirement for full prepayment
6. PAYMENT
Full payment due at time of service completion
Accepted payment methods: [specify your methods - cash, credit card, debit, etc.]
No refunds for completed services under any circumstances
Prices are subject to change without notice
Booked appointments honor pricing at time of booking
Additional charges may apply for special requests or extended services
7. PUNCTUALITY
Clients must arrive 5-10 minutes before scheduled appointment time for check-in
Late arrivals will receive shortened service time
Appointments end at scheduled time regardless of client arrival time
Full service fee applies even if service is shortened due to late arrival
Arrivals 15+ minutes late will be rescheduled and cancellation policy applies
We are not responsible for shortened services due to client late arrival
8. PRE-APPOINTMENT REQUIREMENTS
Clients MUST arrive with:
Clean, makeup-free lashes (washed thoroughly the night before)
No mascara on day of appointment
ABSOLUTELY NO waterproof mascara for 5-7 days prior to appointment
Contact lenses removed (if applicable and comfortable)
Completed and signed consent forms
Failure to Meet Requirements: If you arrive with waterproof mascara or fail to meet pre-appointment requirements:
Service will be refused
Cancellation policy will apply (deposit forfeited or cancellation fee charged)
No exceptions
Why: Waterproof mascara leaves residue that prevents proper lash extension adhesion even after washing, compromising service quality and retention.
9. HEALTH DISCLOSURE & MEDICAL INFORMATION
Required Disclosure: Clients MUST disclose all relevant health information including:
Medical conditions affecting the eye area (glaucoma, chronic dry eye, etc.)
All allergies and sensitivities (adhesives, latex, cosmetics, medications)
Current medications and supplements
Eye infections, inflammation, styes, or recent eye surgery
Alopecia, trichotillomania, or other hair loss conditions
Any condition that may affect service safety or results
Consequences of False Information:
Providing false or incomplete health information voids all liability protections
LASHREVO is released from responsibility for any adverse reactions
Client assumes full liability for consequences
10. CONTRAINDICATIONS & SERVICE REFUSAL
Service will be refused if you have:
Active eye infections or inflammation (conjunctivitis, blepharitis, styes)
Extreme allergies or sensitivities to adhesives or cosmetics
Insufficient natural lashes to safely support extensions
Contraindicated medical conditions affecting service safety
Any condition preventing safe service delivery
Additional Refusal Reasons:
Incomplete or unsigned consent forms
Pre-appointment instruction violations (waterproof mascara, makeup present)
Late arrival preventing adequate service time
Disruptive, disrespectful, threatening, or inappropriate behavior
Intoxication or impairment
Any reason affecting safe service delivery or staff safety
Patch Tests: Available upon request for clients with sensitivity concerns. Must be scheduled in advance.
No Refunds: No refunds or compensation provided for refused service due to client non-compliance or contraindications.
11. CLIENT RESPONSIBILITIES
By booking services, you agree to:
Provide accurate, complete, and truthful health and contact information
Follow all pre-appointment instructions
Follow all aftercare instructions provided
Arrive on time and prepared for service
Complete and sign all required consent forms
Comply with all salon policies and procedures
Treat staff with respect and courtesy
Never attempt self-removal of lash extensions
Inform staff immediately of any discomfort during service
Book professional removal when ready to discontinue extensions
12. AFTERCARE REQUIREMENTS
Proper aftercare is the client's sole responsibility and is essential for optimal retention and lash health.
Required Aftercare:
Avoid water, steam, and excessive heat for 24-48 hours after application
Cleanse lashes daily with oil-free, lash extension-safe cleanser
Brush lashes gently with a clean spoolie brush daily
Avoid all oil-based products near eye area (makeup, cleanser, moisturizer, serums)
Never use waterproof mascara on lash extensions
Do not use mechanical eyelash curlers on extensions
Do not rub, pull, pick, or excessively touch lashes
Sleep on back when possible or use silk/satin pillowcases
Use only lash extension-safe cosmetics and makeup removers
Avoid saunas, steam rooms, and excessive heat exposure
Do not apply skincare products directly to lash line
Aftercare Instructions: Detailed written and verbal aftercare instructions will be provided after service.
Non-Compliance: Poor retention or lash damage resulting from aftercare non-compliance does NOT qualify for complimentary adjustments or refunds.
13. SERVICE CONCERNS & ADJUSTMENTS
Reporting Timeline:
Clients have 48 hours from appointment time to report concerns about service
Contact us at [phone] or [email] with specific concerns
Resolution:
Complimentary adjustment may be offered at our sole discretion
Subject to artist availability
After 48 hours: Adjustments provided at regular fill pricing
Concerns from aftercare non-compliance: No complimentary service provided
No refunds for completed services under any circumstances
What Qualifies:
Application issues (uneven lashes, improper isolation, discomfort)
Excessive immediate fallout (within 24-48 hours)
Issues clearly related to application, not aftercare
What Does Not Qualify:
Poor retention from aftercare non-compliance
Natural lash shedding (normal loss of 3-5 lashes per eye daily)
Aesthetic preferences or style dissatisfaction
Issues reported after 48-hour window
Damage from self-removal attempts
14. LIABILITY, DISCLAIMERS & ASSUMPTION OF RISK
Service Disclaimer:
Services provided "as is" without warranties of any kind, express or implied
Individual results vary significantly and are NOT guaranteed
We do not warrant specific outcomes, longevity, or aesthetic results
Results depend on natural lash condition, lifestyle, and aftercare compliance
Assumption of Risk: By receiving services, you acknowledge and assume all risks including:
Allergic reactions (though rare) despite proper application
Eye irritation or sensitivity
Natural lash shedding as part of normal lash cycle
Potential for damage from self-removal or aftercare non-compliance
Variation in retention and longevity
Individual differences in how lashes hold extensions
Limitation of Liability:
LASHREVO, its owners, employees, and contractors are NOT liable for:
Allergic reactions, sensitivities, or adverse effects (rare but possible)
Damage to natural lashes from aftercare non-compliance
Damage from client self-removal attempts or picking at extensions
Dissatisfaction with aesthetic results due to personal preference
Poor retention resulting from aftercare non-compliance
Loss or damage to personal belongings during appointment
Adverse effects from undisclosed or falsely disclosed health conditions
Any damages resulting from client violation of these terms
Infections resulting from client touching or improper home care
Any consequential, indirect, incidental, or punitive damages
Maximum Liability: In no event shall LASHREVO's total liability exceed the amount paid for the specific service in question.
Natural Lash Health: When properly applied by trained professionals and properly maintained by clients, lash extensions do not damage natural lashes. Damage occurs from:
Improper application by unqualified technicians
Client aftercare non-compliance
Self-removal, picking, or pulling at extensions
Use of contraindicated products (oil-based products, waterproof mascara)
Rubbing or excessive manipulation
15. CONDUCT POLICY
Expected Behavior:
Respectful, courteous treatment of all staff and clients
Compliance with all policies and procedures
Appropriate language and conduct at all times
Respectful use of salon space and amenities
Prohibited Behavior:
Harassment, discrimination, or threats toward staff or other clients
Disruptive, abusive, or inappropriate behavior
Profanity, aggressive language, or hostile conduct
Photography or video recording without explicit permission
Violation of salon policies
Damage to salon property
Consequences: Violations result in:
Immediate service termination without refund
Permanent ban from LASHREVO
Law enforcement contact for threats, harassment, or illegal behavior
Potential legal action for property damage or harassment
16. INTELLECTUAL PROPERTY
All LASHREVO branding, logos, materials, techniques, and business methods are proprietary
All photographs taken by LASHREVO remain our exclusive property
Client may not use our name, logo, branding, images, or proprietary information without written permission
Unauthorized use may result in legal action
Client testimonials and reviews may be used for marketing purposes
17. PHOTOGRAPHY & MARKETING CONSENT
Photo Consent:
Separate explicit written consent obtained before photographing lash work
Photos may be used for website, social media, marketing materials, and portfolio
Faces may be cropped or obscured upon request
Consent may be withdrawn at any time for future use
Withdrawal does not affect previously published materials
Existing photos in published materials may remain unless removal specifically requested
Client Rights:
Right to decline photography without affecting service quality
Right to request face cropping or blurring
Right to withdraw consent at any time
Right to request removal of specific images
18. FORCE MAJEURE
LASHREVO is not liable for inability to provide services or appointment cancellations due to circumstances beyond our reasonable control, including but not limited to:
Natural disasters, severe weather, or emergencies
Illness, injury, or medical emergencies affecting staff
Government restrictions, public health orders, or regulations
Utility failures, facility damage, or equipment malfunction
Acts of God or other unforeseeable circumstances
Resolution: Appointments affected by force majeure will be rescheduled without penalty or deposit forfeiture when possible.
19. MODIFICATIONS TO TERMS
We reserve the right to modify these Terms of Service at any time
Changes become effective immediately upon posting on our website or upon notification to clients
Continued use of services after changes constitutes acceptance of modified terms
Material changes will be communicated via email when possible
Clients are responsible for reviewing terms periodically for updates
20. SEVERABILITY
If any provision of these Terms is found to be unenforceable, invalid, or illegal by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intent.
21. WAIVER
Failure by LASHREVO to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. No waiver shall be effective unless in writing and signed by LASHREVO management.
22. GOVERNING LAW & DISPUTE RESOLUTION
Governing Law: These Terms of Service are governed by and construed in accordance with the laws of [Your State/Province], without regard to conflict of law principles.
Jurisdiction: Any disputes, claims, or legal actions arising from these Terms or services provided shall be resolved exclusively in the courts of [Your County/Jurisdiction]. You consent to personal jurisdiction and venue in these courts.
Legal Fees: In any legal action to enforce these Terms, the prevailing party shall be entitled to recover reasonable attorney's fees and costs.
23. ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy and your signed consent form, constitute the complete and exclusive agreement between you and LASHREVO regarding services. This agreement supersedes all prior or contemporaneous agreements, representations, warranties, and understandings, whether written, oral, or electronic. No other representations, warranties, promises, or agreements exist unless in writing and signed by authorized LASHREVO management.
24. ACKNOWLEDGMENT & BINDING AGREEMENT
By booking an appointment with LASHREVO, you acknowledge and confirm that you have:
Read these Terms of Service in their entirety
Understood all terms, conditions, policies, and procedures outlined herein
Had adequate opportunity to ask questions and seek clarification
Agreed to be legally bound by all terms outlined in this document
Understood the cancellation policy and associated fees
Agreed to provide accurate, complete health information
Agreed to follow all pre-appointment and aftercare instructions
Understood and accepted all risks associated with lash extension services
Understood the limitation of liability and assumption of risk
Agreed that this is a legally binding contract
This is a legally binding agreement. By proceeding with booking or services, you agree to all terms herein.
25. CONTACT INFORMATION
LASHREVO
1204 E. Colorado Blvd., Pasadena, CA 91106
(626) 639-8305
www.lashrevo.com
Business Hours:
Monday 12pm — 8pm
Tuesday — Saturday 1pm — 8pm
Sunday Closed
For Questions About These Terms:
Text (626) 639-8305